Subject to stock availability.
2. Shipping Costs
Shipping is always free for our customers worldwide regardless of quantity.
3.1 Return Due To Change Of Mind
Mr. Hobbs Barber Shop Ltd. will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resell-able condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping. Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Mr. Hobbs Barber Shop Ltd.) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Mr. Hobbs Barber Shop Ltd. will happily honour any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Items must be unopened in original packaging, unused and in resell-able condition. Upon return receipt of items for warranty claim, you can expect Mr. Hobbs Barber Shop Ltd. to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments and USA are in transit for 2 - 7 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 14 days. Your order will be delivered via your local post from Canada Post.
4.4 Change Of Delivery Address
Orders placed before 11 AM - PDT (UTC-07) will be dispatched the same day, otherwise, within the next business day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Mr. Hobbs Barber Shop Ltd. will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock. However, this rarely happens as we update our stocks daily.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us right away so that we can conduct an investigation and rectify your order.
5. Tracking Notifications
Upon dispatch, customers may receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider, but normally tracking is not provided.
6. Parcels Damaged In Transit
If you find a parcel damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Mr. Hobbs Barber Shop Ltd. encourage you to be aware of these potential costs before placing an order with us. If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Mr. Hobbs Barber Shop Ltd. at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org